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Adobe PDF format  VFM Report 17: The Development of the Integrated Short-Term Schemes Computer System

The Department of Social Welfare developed the Integrated Short-term Schemes (ISTS) system to provide for the operation and administration of short-term income support schemes. It replaced a number of existing scheme systems which had been operating independently of each other. This report presents the findings of an examination that looked at how well the project to develop the ISTS system was planned and managed. It also looked at the use of consultancy assistance for the project, the costs incurred, the efficiency with which the system was implemented, and the extent to which the projected benefits were realised.

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