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Adobe PDF format  VFM Report 56: Improving Performance Public Service Case Studies

This special report examines how performance issues identified in value for money reports issued between 1997 and 2000 have been addressed by the public sector organisations concerned. The report also examines the impact of public service modernisation and the extent of evolution of delivery systems in the areas covered by those reports. In addition, two chapters outline the response of government Departments to reports which reviewed consultancy support and staff training and development across the civil service.

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